Tag Archives: customer service

Customer Service: It’s In The Details

It should have been a simple order to fill: 1) Pack one laptop AC converter and one power cord in box. 2) Mail to Geakz. My package came in a timely manner.  I found a decent price including shipping from www.megaemarket.com.  In a few days it arrived. I opened up the USPS box and unwrapped [...]

OpticsPlanet.com Falls Short

Technorati Tags: opticsplanet,customer service,bugs Another wonderful example of how not to run your business. Back on May 31st, I ordered one of those jars with a magnifying lens for kids to explore bugs.  My 3 year old loves bugs.   I also ordered a magnifying lens for myself. So I placed my order via PayPal and [...]