I was recently greeted with the following man-made sign along with a digital “Welcome” screen at the local BP Gas Station .

Hand made sign reads:
- “All Pumps Are Prepay“
On-Screen Instructions read:
- Pay Here - Debit
- Pay Here - Credit
- Pay Inside / Help
My first thought was that I had to go inside to pay - no matter what payment method I was tendering. After several failed attempts to select an option using the ‘guitar pick’ black buttons, I dragged my ‘end-of-a-long-day‘ ass into the station.
BP: Hello. How can I help you?
Me: I guess I need to prepay for gas?
BP: Only for cash and credit cards.
Me: The screen is not allowing me to make any selections though.
The nice, 4′11″ man-boy walked me out to the pump, took a look at the screen and motioned for me to insert my credit card. As I removed my card from my wallet, I looked at him and said, “The screen says nothing about inserting a card FIRST to make a payment selection.” To which he nodded and said, “Yes, I know.”
This tidbit of information was the Holy Grail I needed that was otherwise not being communicated to me via the digital, fossil fuel filler. Once I inserted my card, Voila! I was able to select my fuel grade, insert the nozzle (albeit not into man-boy’s receptacle) and get on with the simple frigging task of putting gas in my car. (Sidebar: it’s 6 degrees below zero). He was nice lad and handed me the nozzle.
I’ve used a few gas pumps in my time, since I started driving back in… the day. But this has got to be the most backward, unintuitive, crunked-up graphical user interface I’ve ever come across.
Keep in mind this gas station was acquired by BP within the last six months and all the pumps are brand new and ’state of the art’. Riddle me this, Batman: With all the digital programming wizardry these money sucking fuel dispensers come with, why can’t Man-Boy Owners everywhere program consumer friendly, ACCURATE messages on those pretty digital screens? Instead they feel compelled to regress to 6th grade and plaster half-assed, confusing, four word mandates held up with weather beaten, sticky residue laden, Scotch tape! This, coupled with a computerized Welcome Screen designed by one of Dian Fossey’s gorillas, turns a 5 minute stop into a 10 minute pain in my backside.
My take? It’s a conspiracy to confuse the pay-at-the-pump consumer, forcing them to walk inside the gas station, buy a stale hot dog, beef jerky stick, or a Mountain Dew and score an otherwise lost sale for the owners.
What kind of gas station stories do you have?


