Category Archives: Ebeneezar Screwed

The dark side of my brain.

Verizon’s Web SMS Needs Improvement

Verizon Communications Inc.
Image via Wikipedia

I’ve been meaning to write about this for some time now.  A little sumpin’ sumpin’  that gets under my skin.  Another fine example of a lousy user interface experience.  Also known as ” L.U.I.E “  (pronounced ‘Louie’).

I like the convenience of Verizon’s web based texting service.  It’s just plain quicker for me to type from my keyboard than on my phone, especially when I’m sitting at work on my PC.   Sometimes I have more to say than my clumbsy thumb feels like tapping out on a tiny phone keypad.

Introducing the Verizon “text message security code verification box”!  Let the trumpets sound! We’ve all seen and used these at some point.  Yes, even on blogs.  Peck in the alph numeric code like chickens eating feed to prove we’re humans and wah-la, the message is on its merry cyber way.  Why do we have to jump through these hoops?  To keep spambots out of your cell phone inbox.  See an example below from Verizon’s website…

2009-03-06_security-code

This should be simple enough, right?

WRONG!  Evidently that is a capital “I”.  ( I <– this is what the capital letter should look like with the upper and lower horizontal whozits protruding over the vertical whatzit. Whatever font Verizon is using makes it non-distinguishable between a lower case “l”).  This is the equivalent of unisex alphabet.  Or letters that have not gone through puberty yet.  Alas, I have failed the human being test and  I let out a goat-like utterance.  Next I get to enter a new code!  Of course this same ambiguity appears with the letters ‘X’, ‘S’, ‘C’ ‘Z’, et-frigging-cetera.  Numbers are the only safe bet here.  But Wait!  Is that a zero or a lower case  ‘o’?  ‘Nuff said.  You get my point.

2009-03-06_code-error

And what’s up with those wonky horagonal lines?  Are they supposed to make me distinguish between both capital and lower case letters?  They don’t. They get in the way and make me feel like I’m in some carnival fun house or my chair’s missing a caster .   You can do better than this Verizon.  Really.

This topic is now open for discussion.  Thoughts?

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Blog Comments Update

Spam advertisement on back cover of Time magaz...

Due to a slight uptick in spam comments (some caught, some not) which you can read about here:  Disqus.com Compliment Spam,  I’m tweaking the comments section to raise the security level a bit.  Which may mean you might have to supply a bit more info before you can leave your nugget of feedback.

I hope that this doesn’t keep new visitors from throwing their two cents in.

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Car Key Stuck In Ignition

Keys stuck in ignition
 quinn.anya

I ran a quick errand to the local drug store today, and upon returning home I found I couldn’t remove my car key from the ignition. I tried restarting the car, switching gears, backing up, going forward, turning the radio off, putting my visor down, sticking my right hand in the glove box while reclining my seat and all to no avail.  (Milton Bradley would be proud.)  A quick Google search turned up this thread at About.com- which doesn’t look promising. It looks like another trip to the dealership is in order. I put my big, fat, ‘keyless’ fob back on my keyring so I can at least lock up the car.  (This is in addition to our built in, anti-theft mechanism called: “Baby-seat-filled-with-Gold-Fish-cracker-crumbs-and-Matchbox-cars-strewn-about.”) 

If they made car ignition switches like they made door nob locks, I wouldn’t be in this predicament.  But nooo, automobiles contain all this inter-related circuitry and cross wiring.  Somewhere a young engineer decided that:  The ignition switch connects to the shif-ter,  the shif-ter connects to the air-bag, the air-bag connects to the door-lock, the door-lock connects to hip-bone, etc.   From here on in there would be no more ‘stick it and click it’.

I’ll report my findings soon.

What recent car episode have left you hoodwinked?

No Power. Again.

High Winds
val1180

At least four times this year (2008) we’ve had substantial power outages due to weather. This summer had us throwing out food after a three day stint with 90-plus degree heat.
Now just days after Christmas, my wife, four year old and I, are hotel bound once again as a low pressure system steam rolled through Michigan. Not just any low pressure system but one that initially brought unseasonably warm temps and wind gusts topping 60 mph. Not hurricane strength but enough to snap those big old oak limbs which in turn sever power lines.  Temps today have dropped back to the freezing point and the house – with no water, heat or light – is now in the low 50′s.  No water =  No flushy.  Hence the hotel.  Reports of 350,000 businesses and homes  without power warranted utility crews from as far away as Tennessee to assist Detroit Edison in the restoration of electricity.

Fortunately I’m ‘on holiday’ until January 5th, so I don’t have to deal with getting ready for work in the morning and can help in keeping our toddler preoccupied. My wife reminded me this morning that I should stop taking vacations, as the last time I did we were without power also.

If I don’t update this post rest easy that I can for now,  take flush a crap, brush my teeth AND get on the internet to blog.

What power-outage stories do you have?

[Update: 12/29 - Back at home.  Son went to every light switch turning on the lights and saying, "Look!  We have powers now!"]

Gas Pump User Interface Sucks

I was recently greeted with the following man-made sign along with a digital “Welcome” screen at the local BP Gas Station .

bp-gas-pump

Hand made sign reads:

  • “All Pumps Are Prepay

On-Screen Instructions read:

  • Pay Here – Debit
  • Pay Here – Credit
  • Pay InsideHelp

My first thought was that I had to go inside to pay – no matter what payment method I was tendering.  After several failed attempts to select an option using the ‘guitar pick’  black buttons,  I dragged my ‘end-of-a-long-day‘ ass into the station.

BP Hello.  How can I help you?
Me:  I guess I need to prepay for gas?
BPOnly for cash and credit cards.
Me: The screen is not allowing me to make any selections though.

The nice, 4’11″ man-boy walked me out to the pump, took a look at the screen and motioned for me to insert my credit card. As I removed my card from my wallet, I looked at him and said, “The screen says nothing about inserting a card FIRST to make a payment selection.” To which he nodded and said, “Yes, I know.”

This tidbit of information was the Holy Grail I needed that was otherwise not being communicated to me via the digital, fossil fuel filler.  Once I inserted my card, Voila!  I was able to select my fuel grade, insert the nozzle (albeit not into man-boy’s receptacle) and get on with the simple frigging task of putting gas in my car.  (Sidebar:  it’s 6 degrees below zero).   He was nice lad and handed me the nozzle.
I’ve used a few gas pumps in my time,  since I started driving back in… the day. But this has got to be the most backward, unintuitive, crunked-up graphical user interface I’ve ever come across.

Keep in mind this gas station was acquired by BP within the last six months and all the pumps are brand new and ‘state of the art’.   Riddle me this, Batman:  With all the digital programming wizardry these money sucking fuel dispensers come with, why can’t Man-Boy Owners  everywhere program consumer friendly, ACCURATE messages on those pretty digital screens?  Instead they feel compelled to regress to 6th grade and plaster half-assed, confusing, four word mandates held up with weather beaten, sticky residue laden, Scotch tape!  This,  coupled with a computerized Welcome Screen designed by one of Dian Fossey’s gorillas, turns a 5 minute stop into a 10 minute pain in my backside.

My take?  It’s a conspiracy to confuse the pay-at-the-pump consumer, forcing them to walk inside the gas station, buy a stale hot dog, beef jerky stick, or a Mountain Dew and score an otherwise lost sale for the owners.

What kind of gas station stories do you have?

Customer Service: It’s In The Details

It should have been a simple order to fill:

1) Pack one laptop AC converter and one power cord in box.

2) Mail to Geakz.

My package came in a timely manner.  I found a decent price including shipping from www.megaemarket.com.  In a few days it arrived. I opened up the USPS box and unwrapped the AC brick.  I untwisted the wire around the power cord and stretched out the kinks.  It only took a quick glance to realize that my secondary power unit would return to the box from whence it came.

Two Prong AC

Three Prong Chord

This, my friends, is a classic case of fitting a round peg in a square hole.

I’ve sent off an email to the folks at S.A. Technology asking them how they would like to proceed.  If they have exemplary customer service, they would send me the appropriate power chord – no questions asked (and not even request that I bother to return the incorrect chord).  Of course customer service isn’t always how a company rectifies a situation – it’s getting it right the first time.

We shall see.  I’ll be back to report the outcome.

** Update 11/18/09 **

Although I had to send a second email to shake the tree again, I just received the following reply:

Geakz,

Sorry for any inconvenience, I will send two prong out tomorrow.

Danny

That’s good news.  I don’t have to monkey around with returning anything.  Short and sweet reply.  Thanks to Danny at www.megaemarket.com

The Incredible Shrinking Bottle Cap

I’m sure you’ve noticed.  It’s in their ads.  They’re going Green.  Reducing packaging amounts that will lessen the volume dumped in landfills.  Rejoice America!  Plastics bottlers far and wide are joining forces and slashing global warming by putting less plastic in bottles!  Who wuddah thunk?  And what a great P.R. campaign to boot!

There are two equations to this ‘life is going to be better’ propaganda machine that I’m having a problem with.  I’ll let the flimsy, barely stands up and feels like I’m drinking out of a zip lock baggy perception fall by the wayside.  I’m sure the engineers at Aquafina were up late trying to get that ratio just right.  However designers messed with the wrong end of the bottle in my opinion.  The cap.  In an effort to squeeze out another few percentage points of plastic reduction they went for the one thing that my five digits need to wrap around to quickly open a package.  Bad move designers. You score a big fact 0 on the C.U.F index (Consumer Usability and Functionality).  It’s bad enough that allergy medicine packaging is cruel and unusual punishment (ever noticed the plastic-to-pill ratio?), now accessing the water I need to wash it down with is adding to the effort.  I’m beginning to think that it might be easier to peel open the side of a water bottle than to tear open a Claritin blister-pac.

My name might be Geakz, but that doesn’t mean I don’t have a grip – both literally and figuratively. With this leaner cap profile anyone with some potato chip grease or buttery popcorn fingers will need to take another pass at cracking the seal on their beverage of choice.  And don’t forget about Seniors, anyone suffering from arthritis, or any other physical handicap.  As an example, let’s take a look at the bottled water from Dasani, below.

Here we see the old style on the left vs. the leaner and greener bottle on the right.

Dasani_Old vs. New

Now let’s take an up close and personal look at the caps.

Dasani_Bottlecaps1

You think I’m off my rocker, right?  For perspective, I’ve included a shot of my ‘normal sized’ fingers holding both caps below.  You can also see that the amount of gripper lines (unofficial term) of the old version (right cap), have also been whittled away, in favor of some larger gripper lines (left cap).

Dasani_Bottlecaps2

So now you’re thinking the elevator didn’t go all the way to the top floor for ol’ Geakz.  Well put this in your pipe and smoke it:  What percentage of the plastics “savings” has been passed on to you, the consumer?  That’s right.  None. Zip. Zero. Nada.  So now we can be proud of companies touting a Greener, less plastic-y America.  Cut back on raw materials used, save money and charge the thirsty public the same amount.  Now THAT’s a business model that can get any consumer “twisted-off”.